TicTask Documentation

TicTask is a lightweight, collaborative ticketing and task management platform built for fast, transparent teamwork.

By leveraging the fundamental concepts and principles of SWE, TicTask runs a system that helps to streamline your workflow and boost productivity. It helps individuals and teams capture work, assign ownership, track progress, and ship faster.

TicTask focuses on a handful of high-value features: Tasks & subtasks, assignments, activity feed, simple workflows, role-based permissions, and email notifications.

• Task and project-orientated individuals

• Small teams shipping product features

• Customer support teams triaging issues

• Freelancers coordinating with clients

• MVPs and early-stage product teams

Setup password → Choose account type: Personal or Business → Save to complete onboarding and continue to Dashboard.

Password-based login is the default. We are constantly working to add and improve our sign-in methods.

Password reset uses time-limited links. If you use SSO (Google/Github), we will link the external provider to your account during first login.

The dashboard structures your workspace into simple and user-friendly layout, comprising of dashboard header, menu pages and an overview page i.e. Tickets, Settings, etc.

Tickets offer two (2) standard workspace views: Board and List.

TicTask uses simple RBAC to control a user and viewer's accessibilty. These roles include; User as personal, User as organization/ team, Admin and Viewers.

Create → Assign → Work → Comment → Close

Attach files from local device or cloud storage and mention teammates using @ to trigger notifications.

• Create task

• Assign task

• Accept/ Decline task

• Add comment

• Attach files

• Search ticket

• Create team

• Invite member

• Accept/ Decline invite

Notifications arrive by email and in-app alerts. Use the bell menu to view recent activity. You can quiet notifications per-task or per-workspace and configure the notification provider i.e. Email, SMS or Slack.

Your Activity feed shows actions and notifications on activities noticed on your account. The feeds are temporarily stored for your timely viewing, and is not persisted to a database nor accessible after viewing and timeout.

We offer a free tier for personal accounts, basic tier for small teams and pro plans for teams needing advanced features like SSO, audit logs, and longer retention.

Billing is per workspace and billing information is required on business accounts. Standard monthly billing cycle is 30 days, and payments due triggers a 5-day grace period with persistent billing re-trials. Failed payment disables all business features and dissolves teams temporarily.

Security is a top priority, and of utmost importance to our system performance.

Some important protocols used throughout the applications include HTTPS, encrypted at-rest DB credentials, secure cookies for refresh tokens, and role-based access control. We perform regular backups and recommend enabling 2FA for your account.

• HTTPS everywhere

• Password hashing (bcrypt/ crypto)

• Http-Only secure cookies for refresh tokens

• Audit logs for admin actions

• Ecrypted data protocols

Privacy settings lets you customize everything to your preference. You can find this option on your dashboard.

Often times, we are stuck with problems mostly because we are, and feel alone when looking for a solution. Troubleshooting on TicTask should be a collective effort, especially because we are here to solve your day-to-day issues.

To ensure you get the best experience, we have several channels for team support.

We have several lines and channels open to receive your message.

We typically give priority response to emails from support@tictask.app — Available 9:00–18:00 (GMT). For urgent incidents, use the in-app emergency contact or your workspace admin line.