TicTask Documentation

TicTask is a lightweight tool built for minimal, modern and efficient workflow.

Although work can be personal, TicTask uniquely platforms both personal and collaborative tools to enable fast, transparent teamwork, ownership, clarity and flexibility across highly affordable workspaces.

By leveraging the fundamental concepts of software engineering, the product is designed to breakdown workflow into custom(izable) tickets [Modularity begets Productivity], separate organizations and team workspaces [Separation of Concerns] and integrate users' data i.e. profile, ticket, teams with Artificial Intelligence (AI) at the core [Abstraction & Encapsulation].

This helps individuals and teams capture work, assign ownership, track progress, and react faster.

TicTask focuses on a handful of high-value features: Assignment (of tickets), Activity feed, Simple workflows, Team workspaces, Role-based permissions, and Notification system(s).

• Support for download, print and share across various sections

• Notes, Invoices, Events, Meetings, Tasks, and more options as Tickets

• Ticket comments, history, tags, assignments, etc for tracking ticket progress

• Big, Custom Calendar displaying dated tickets so you don't miss a task or event

• Educational insights with open-source, up-to-date resources and templates

• Personalized alerts with emails, in-app and push notification options

• Social and interactive contents with blogs and open-ended FAQs

Target Audience Include:

• Task and project-orientated individuals

• Small teams shipping product features

• Customer support teams triaging issues

• Freelancers coordinating with clients

• MVPs and early-stage product teams

Create password → Choose account type: Individual or Business → Save to complete onboarding and continue to Dashboard.

Password-based login is the default. We are constantly working to add and improve our sign-in methods.

You should store your password safely, as is the primary means of signing in

Password reset uses time-limited links. If you use SSO (Google/Github), we will link the external provider to your account during first login.

The dashboard structures your workspace into a simple and user-friendly layout, comprising of dashboard header, menu pages and an overview page i.e. Tickets Hub, Task Manager, Settings, etc.

Tickets offer two (2) standard workspace views: Board and List.

TicTask uses simple RBAC to control a user and viewer's accessibilty. These roles include: User as Individual, User as Organization/ Team, Admin and Viewers.

Create → Assign → Work → Comment → Close

Attach files from local device or cloud storage and mention teammates using @ to trigger notifications.

• Create ticket

• Assign ticket

• Accept/ Decline ticket (BETA)

• Start/ Resolve/ Cancel ticket

• Add comment

• Attach files

• Search ticket

• Create team

• Invite member

• Accept/ Decline invite

Notifications arrive by email, push and in-app alerts. Use the bell menu to view recent activity. You can quiet notifications per-task or per-workspace and configure the notification provider i.e. Email, SMS or Slack.

Push notifications are sent through browsers (Chrome, Safari, Firefox, Edge) and require user permission (iOS users must install or add TicTask to homepage). Push alert method only work for team owners and paid users.

Your Activity feed shows actions and notifications on activities noticed on your account. The feeds are temporarily stored for your timely viewing, and may not always be persisted to a database nor accessible after reading and deleting.

We offer freemium for individual accounts, basic/ standard tier for small teams and pro, enterprise plans for larger teams needing advanced features like SSO, audit logs, and longer retention.

Billing is per team, and billing information is required for business accounts.

Business account = Team owner. Team owner can invite a number of members depending on paid plan. However, if a paid plan downgrades or exceeds the limit number of members, owner get billed per extra user or team.

Accounts with expired, failed or no subscription can always use TicTask with freemium. Freemium accounts have limited features, and can get invited to paid teams without being billed directly for team membership(s). Meanwhile, individual accounts that need paid features can also, easily setup billing and enjoy upgraded experiences.

Standard monthly billing cycle is 30 days, and payment due triggers a 5-day grace period with persistent billing re-trials. Failed payment disables all business features and dissolves teams temporarily.

Security is a top priority, and of utmost importance to our system performance.

Some important protocols used throughout the applications include HTTPS, encrypted at-rest DB credentials, secure cookies for refresh tokens, and role-based access control. We perform regular backups and recommend enabling 2FA for your account.

• HTTPS everywhere

• Password hashing (bcrypt/ crypto)

• Http-Only secure cookies for refresh tokens

• Audit logs for admin actions

• Ecrypted data protocols

Privacy settings lets you customize everything to your preference. You can find this option on your dashboard.

Often times, we are stuck with problems mostly because we are, and feel alone when looking for a solution. Troubleshooting on TicTask should be a collective effort, especially because we are here to solve your day-to-day issues.

To ensure you get the best experience, we have several channels for team support.

We have several lines and channels open to receive your message.

We typically give priority response to emails from admin@tictask.org — Available 9:00–18:00 (GMT). For urgent incidents, use the in-app emergency contact or your workspace admin line.